At Kannaway CBD, we are committed to maintaining the highest standards of editorial integrity and providing accurate, fair, and unbiased content to our readers. We value feedback from our audience and take all complaints seriously. This Editorial Complaints Policy outlines the process for addressing and resolving editorial complaints on kannawaycbd.co.uk.
How to Make a Complaint
If you believe that there has been a breach of editorial standards on our website, you can submit a complaint by emailing us at complaints@kannawaycbd.co.uk. Please include the following information in your complaint:
- Your contact information, including your name and email address.
- A clear and detailed description of the content in question, specifying the URL and publication date if available.
- The specific editorial standard or guideline you believe has been violated.
- Any supporting evidence or documentation that can assist in the investigation.
Review Process
Once we receive your complaint, we will follow the steps outlined below:
Acknowledgment
We will acknowledge receipt of your complaint within [insert timeframe, e.g., 48 hours] and provide you with a reference number for tracking purposes.
Investigation
Our editorial team will conduct a thorough investigation into the matter, including a review of the content, relevant guidelines, and any supporting documentation provided.
Response
We will provide a written response to your complaint within [insert timeframe, e.g., 14 days], outlining the findings of our investigation and any actions taken or planned in response to the complaint.
Escalation
If you are not satisfied with our initial response, you may request a further review by contacting our Editorial Director at editorialdirector@kannawaycbd.co.uk. The Editorial Director will conduct an additional review and provide a final response.
Corrections and Clarifications
If it is determined that an error or inaccuracy has occurred, we will promptly correct the content and, if necessary, publish a clarification. Corrections will be made clearly and transparently, indicating the nature of the correction and the date it was made.
Anonymous Complaints
We encourage individuals to provide their contact information when submitting a complaint, but we understand that some may prefer to remain anonymous. Anonymous complaints will be investigated to the best of our ability, but it may limit our ability to communicate directly with the complainant during the review process.
Contact Information
For editorial complaints, please contact us at complaints@kannawaycbd.co.uk. If you have concerns about the resolution process, you may contact our Editorial Director at editorialdirector@kannawaycbd.co.uk.
Thank you for helping us maintain the highest standards of editorial excellence at Kannaway CBD.